Direct Assistance & Technical Support
Have questions regarding our 10 dynamic engines, Barcode Studio, Razorpay 1-time UPI payments, or need custom solutions? We're here to help.
Customer Report Desk
Encountered a bug, scan routing problem, or payment inquiry? File a formal ticket with instant WhatsApp alert dispatch.
Direct Email Support
Send an email directly to our founders & core engineering desk. We review inquiries daily with actionable answers.
Legal & Policy Desk
Review our platform policies, FSSAI restaurant ordering guidelines, and DPDP Act compliance resources.
Frequently Asked Support Inquiries
Are my dynamic QR codes permanent?
Yes! Alpha QR guarantees 100% lifetime scan resolution on physical prints. Even on the Free tier or if a Pro plan lapses, existing QR codes continue resolving to their configured destination.
Can I change the destination of a QR code after printing?
Absolutely. That is the core benefit of our sub-50ms dynamic edge routing engine. Log in to your Dashboard, click Edit on any QR asset, and update URLs or interactive micro-apps in real time.
How do I report a malicious QR code or infringement?
We enforce strict zero-tolerance policies on phishing or malware. If you discover a QR code pointing to fraudulent content, submit an instant ticket through our Customer Report System or email alphaprime.co.in@gmail.com with the short URL and our security team will deactivate it immediately.
How quickly are customer grievance tickets resolved?
All tickets submitted via our Customer Report System are directly routed to the core engineering desk with instant WhatsApp dispatch notifications. Critical bugs and payment inquiries are addressed within priority SLA.